The People Operations Manager position is vital to our “People Petal” here at ASNCM.  One of the main objectives of this position is to ensure that we are recruiting the best individuals to support our mission.  This involves knowing the requirements of each position and prescreening applicants accordingly.  We want the journey of anyone who joins us to be welcoming and supportive and this begins with our People Ops Manager.  A focus of making our wellness program more robust and relevant is another of the many aspects of this position.  Beyond this our “POM” also works with our clerical unit in ensuring everyone phone call or individual who walks through our front door is welcomed and treated with respect.

Ilana has been with ASNCM since September 2016.  She joined us as a GSSC – Geriatric Support Services Coordinator and was promoted to a Senior Care Options Program Manager in April 2021.  Ilana earned a Master of Science Degree from Anna Maria College majoring in – Industrial Organizational Psychology.  She also earned a Bachelor of Arts Degree from UMASS Amherst majoring in Psychology and minoring in Education.

Ilana is a marvelous Millennial, has an I – Influential leadership style.  This style is outgoing, enthusiastic, optimistic high-spirited and lively.  When you meet Ilana, you will find in the first 30 seconds that she totally meets this description.

Making a positive difference everyday – Our People Operations Manager – Ilana Strauss!